Shipping policy

To return an item:

1. Simply email kollection17@gmail.com stating your order number, model name, date of purchase and reason for return/exchange. Our customer service team will provide assistance and issue you.

2. Attach our address label on the outside of the shipping carton.

3. Send your item with proof of purchase to our sales office as stated on the address label. (Failure to include the Returns Number (RN#) will result in the package being refused and returned to you.)

4. Once we receive your item we will process it and advise you if there are any problems or further charges, you should allow up to 28 days for this service. We can only refund using your original payment method.