FAQs + Shipping and Handling

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags.

Items must be unworn, unwashed, and have original tags attached.  Any claim regarding any damaged product must be submitted by email within 3 days of the product  delivered day.

Any claim for damaged product submitted after this period will void any right for refund.  You must submit a picture of the damaged product on your email.


Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.


Urban Luxxe Kollection is not liable for any packages or return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Please note the following items cannot be returned or exchanged: Swimsuit, lingerie,bodysuits, swimwear, jewelry, and accessories


To complete your return, we require a receipt or proof of purchase.